QMS Process Saves Company in Deep Trouble
Situation at Hand
In manufacturing, quality control is a process to ensure customers receive products free of defects and ones that meet their needs. Manufacturers with quality control procedures in place are far less likely to face product recalls or place customers at risk from poorly made products. We help companies define, implement, and assess their quality management price.
Problem to Solve
A manufacturing company in the aerospace industry was challenged with improving customer on-time delivery, improving manufacturing yield, and quickly ramping up technical resources during periods of high turnover. Additionally, they were experiencing a potential quality standard compliance risk with key customers and market growth constraints due to their lack of quality standards and certification.
Could we successfully put in place a quality control procedure to improve customer support and future sales opportunities?
Approach and Solution
We worked with the client and developed a three-step process to identify and implement solutions to key areas of impact. Additionally, we implemented solutions in the supplier performance program to align with corporate on time delivery goals and also improved the quality of products and processes. In order to make the procedure more precise, we implemented Visual Control Plans to better display process steps and associated controls. We also conducted a QMS gap assessment and a gap closure plan to enable certification of the QMS to the latest revisions of: ISO 9001:2015, AS9100 revision D, ISO 13485 medical revision 2016.
13% cost reduction…realized for 2019
100% transparency to key supplier issues and processes…to direct corrective action efforts
10 manufacturing sites converted and certified…one corporate quality standard
Six Sigma greenbelt training…at manufacturing sites, robust project funnel in place