Configuration Management Process Leads to 90% reduction in cycle time
Situation at Hand
The client was a large aerospace manufacturer. Overwhelmed with hundreds of in-process Engineering Change Requests, they were challenged to speedily address them. This location was assigned to us in a Configuration Management leadership role with the expectation of reducing change process cycle time.
Problem to Solve
The client was unable to consistently process engineering document changes. The average cycle time was in the hundreds of days for a single change, the longest in the corporation. The process was unresponsive; they had to repeatedly request deviation approvals from their customers. Additionally, the engineers and Configuration Management staff could not easily locate change documentation.
Approach and Solution
We led the effort to communicate change documentation status via regular metrics. Gaps in the process were identified and our team dove deep to resolve them. With the re-engineering of the process and getting relevant groups involved, a more efficient process was created that eliminated rework loops.
90% reduction in cycle time…enabling manufacturing to streamline their process and reduce inventory
200 engineers effectively collaborated…which reduced rework and effort to approve changes proposed